Refund policy

TinyTracers – Refund, Return & Cancellation Policy

At TinyTracers, we want you to feel confident shopping with us. Please review our policy below to understand how we handle returns, refunds, and cancellations.

Refunds are not accepted for sale or discounted products unless otherwise stated, though store credit may be considered on a case-by-case basis. If your item arrives defective, damaged, or misprinted, we will replace it free of charge.

For customers in the US, we offer a 30-day return window from the date you receive your item. To be eligible, the item must be unused and unopened, in its original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs, and we will provide the return address once your request has been approved.

To start a return, please reach out to us through our Contact Us page. Our support team may ask for a photo of the item and a brief description of the issue to help verify any defect, damage, or quality concern. If the issue is our fault, we will either ship a free replacement or offer store credit, provided you contact us within 30 days of receiving the item.

For US customers, orders cannot be changed or canceled after 4 hours, as we begin processing quickly to ensure fast delivery.

If you have any questions, please reach out through our Contact Us page and our support team will assist you as quickly as possible.